Frequently asked questions

Do I need to enable cookies on my browser to shop with Scotchbox? 
Yes, you need to enable cookies to enjoy all the shopping features at Scotchbox like adding products to your shopping cart and accessing your account information.
A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer. If your browser's preferences allow cookies (most browsers do), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.

 Is it safe to use my credit card on your site?
Yes, you can only shop with us using a credit card payment. Scotchbox uses secure online payment technology and all data transfer is protected by SSL encryption technology. Our Scotchbox Safe Shopping Guarantee covers every credit card purchase you make at our site. 

When placing an order I get an error message stating that there was a payment authorization failure?
Normally this is a credit card error so please double check the credit card number and expiration date on your card.
Also, please be aware that we currently accept Visa, Mastercard only for credit card payments.

My Credit Card has been declined, what can I do?
There may be insufficient funds on your credit card so try another card and please make sure you use a Visa & Mastercard only. Alternatively, please check your credit card security pin number is correct.

I cannot confirm my order - why not?
It could be the product you selected has "sold out" while we were processing your order. 

Can I order items with a Cashier's Cheque or Money Order?
No, at this time we do not accept Cashier's Cheques or Money Orders.

My Subscription isn’t showing up under my order?

From October 2019 We are using a fulling intergrated Subscription service, you should now be able to find your subscriptions in your customer profile.

All subscriptions purchased before October 2019 still use a third party application at the moment to charge for the subscriptions, they won’t show up under your previous order tab. 

Do you ship to addresses outside New Zealand?
No, not at this stage, but please drop us a line if you think we should.

Do you include blends as well as malts?
Yes, though the focus will be on single malt

Can I specify preferences, eg Peated or Non Peated?
No, region specific won’t be possible, we will do one off special boxes though.

Do you do Irish Whisky?
It will be part of the Scotchbox offering along with any other regions

Do you have a separate service for Bourbon?
Some Bourbon will be in the Scotchbox, but like blends the focus will be on single malts

Have you thought of a similar service for other spirits, cognac, brandy, rum, gin, vodka? 
Gin, Rum, Vodka, Tequila/Mezcal and a Premium Scotchbox will be available over time as demand grows, Congac and Brandy as well if they are popular.

Where do you get your samples from?

All Whisky samples are imported from a bottler (Drinks by the Dram) we do not rebottle any Whisky. Gin, is a mix of botted into samples ourselves and imported from Drinks by the Dram.